This policy explains how Excellence Billing Services (“we,” “us,” or “our”) may contact you by phone, text message (SMS), or email when you reach out to us, inquire about our medical billing services, become a client, or otherwise share your contact information with us. Please read this policy before submitting your information through our website, contact forms, intake documents, or other communication channels. If anything here is unclear, you can reach our team directly at (210) 729-9551.
- When You Provide Your Contact Information. By providing your phone number, email address, or both to Excellence Billing Services (whether through our website, by phone, in person, or as part of our client onboarding process), you expressly consent to receive communications from us related to:
- Inquiries and consultations regarding our medical, hospice, and healthcare billing services
- Client onboarding, service agreement updates, and ongoing account administration
- Revenue cycle management, claim status updates, and financial reporting coordination
- Billing inquiries, account management, and operational communications
- Client satisfaction surveys, quality assurance checks, and review invitations
- Important updates regarding our service offerings, office hours, system maintenance, or contact details
These communications may include phone calls, emails, and text messages from our billing specialists, account managers, administrative staff, or our authorized client communication systems.
- How We May Contact You. We may contact you using any combination of the following methods:
- Phone calls, including live calls and voicemails
- Text messages (SMS)
- Automated dialing technology and pre-recorded or artificial voice messages, where permitted by law
You agree that we may contact you at any phone number or email address you provide, including wireless or mobile phone numbers.
- Text Message (SMS) Consent & Terms. If you provide a mobile phone number, you expressly consent to receive text messages from Excellence Billing Services related to the administrative and business purposes described above.
- Message Frequency: Message frequency varies based on your active interactions and relationship with us.
- Costs: Standard message and data rates from your wireless carrier may apply. Excellence Billing Services does not charge a separate fee to send or receive text messages.
- How to Stop or Pause Text Messages. You may opt out of receiving text messages from us at any time:
- Reply STOP to any text message received from us to unsubscribe.
- Reply HELP to any text message for customer support assistance.
- Call us directly at (210) 729-9551 to update your communication preferences.
After replying STOP, you will receive one final confirmation message confirming your unsubscription. No further text messages will be sent unless you re-subscribe.
- Privacy, Financial Security, and HIPAA. Excellence Billing Services provides billing and revenue cycle services to healthcare providers and complies with applicable state and federal privacy standards, including the Health Insurance Portability and Accountability Act (HIPAA).We strictly limit any Protected Health Information (PHI) or sensitive financial data transmitted via text or standard email to what is reasonably necessary for administrative follow-up. For sensitive medical claims, patient records, or confidential client financial details, we recommend utilizing our secure client portal, phone, or encrypted email channels. By providing your contact information, you acknowledge that standard text messaging and unencrypted emails are not fully secure channels and may be accessible to unauthorized parties. You may request to restrict communications to secure phone calls or portal messages at any time.
- Your Confirmations. By providing your contact information, you represent and confirm that:
- You are at least 18 years of age.
- The phone number(s) and email address(es) provided belong to you, or you are an authorized representative of the business/account holder with authority to share them.
- You will promptly notify us if your phone number or email address changes or is no longer in active use.
- Call Recording and Quality Monitoring. We may record or monitor telephone calls between you and our representatives for quality assurance, staff training, regulatory compliance, and account verification purposes, as permitted by applicable law. By calling us or accepting calls from our team, you consent to this recording and monitoring.
- Withdrawing Your Consent. You may modify or withdraw your consent to receive non-essential communications from us at any time by:
- Replying STOP to any text message
- Calling us at (210) 729-9551
- Mailing a written request to:
Excellence Billing Services
2819 Northwest Loop 410
San Antonio, TX 78230
Note: Withdrawing general marketing or notification consent will not restrict our ability to communicate essential billing data or legal notices required to fulfill an active business contract with your practice.
- Changes to This Policy. We reserve the right to update this policy at any time. The “Last Updated” date at the top indicates when the latest modifications were made. Continued interaction with our website or services following an update constitutes acceptance of the revised terms.
- Contact Us. If you have any questions about this TCPA & Communication Consent Policy or wish to manage how we contact you, please reach out to us:
- Phone: (210) 729-9551
- Address: 2819 Northwest Loop 410, San Antonio, TX 78230
