Excellence Billing Services (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information collected through our website, https://www.excellencebillingservices.com/ (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for medical and hospice billing services.
1. Information We Collect
We collect information in the following ways:
- Information You Provide Voluntarily: When you fill out contact forms, request a quote, or communicate with us, we may collect personal details such as your name, email address, phone number, company/practice name, job title, and message details.
- Automatically Collected Information: When you access the Site, our web servers and analytics tools may automatically collect technical details such as your IP address, browser type, operating system, referring URL, pages viewed, and the date/time of your visit.
- Protected Health Information (PHI) & HIPAA Disclaimer: Our public website is designed for general information and business inquiries. Please do not send Protected Health Information (PHI) or unencrypted patient medical records through public contact forms on this website. Client billing operations involving PHI are governed separately by individual Business Associate Agreements (BAAs) and client service contracts, in compliance with the Health Insurance Portability and Accountability Act (HIPAA).
2. How We Use Your Information
We use the information collected via our website to:
- Provide, operate, and maintain our website.
- Respond to inquiries, service requests, and customer support needs.
- Send administrative information, updates, or promotional communications (which you may opt out of at any time).
- Improve website functionality, security, and user experience.
- Comply with legal and regulatory obligations.
3. Cookies and Tracking Technologies
We may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user interactions. You can modify your browser settings to refuse cookies or alert you when cookies are being sent.
4. Disclosure of Information
We do not sell, rent, or trade your personal information. We may share information under the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website, managing business analytics, or conducting our operations (subject to confidentiality obligations).
- Legal Requirements: If required by law, court order, subpoena, or governmental regulation, or to protect the rights, property, and safety of Excellence Billing Services, our clients, or others.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Third-Party Links
Our website may contain links to external third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any site you visit.
7. Children’s Privacy
Our Site and services are intended for healthcare providers and corporate entities. We do not knowingly collect personal information from children under the age of 13.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.
9. Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact us at:
